Film Equipment Hire FAQs
Where are you located?
We are located just off exit 4 on the M1 motorway six minutes from Dublin airport. Take exit 4 and follow the signs for Skerries/Lusk. After about one mile on the left-hand side you will see a Great Gas 24 service station; take a right here and an immediate right into the business park. We are the second row of blue and white units to the left.
GPS Location: 53.496828, -6.1936
I haven’t rented from Film Equipment Hire before what do I need?
You must set up an account with us. We require two forms of ID one of which must be a passport or driver’s license and two documents with your current address; one of which must be a current utility bill.
How do I book equipment?
You can call or email us with your inquiry after which we require a follow-up email detailing the pick-up and return dates and a list of the equipment you require. We will generate a quote from our booking system which will detail the cost and exactly what is in your order along with pick-up times and return times. We provide a detailed list of all the equipment you will be receiving. It is very important you study this carefully to ensure everything you require is on the list. Please do not assume other items will be available or provided. If you do not receive a mail please check your spam/promotions folder and if nothing is there please call us. If you are happy with everything you can accept the quote on-line or send an email to email@example.com. You will then receive a confirmation email when your order is booked. Until you receive this email your order is not confirmed.
Can you provide insurance?
Unfortunately in Ireland it is not possible to offer insurance on the equipment. You are responsible for the equipment and you must arrange your own insurance. A list of insurance companies can be found here.
What delivery options do you provide?
Note: Delivery options are not available to first time renters.
We offer delivery options for the convenience of our customers however as they are provided by a third party we cannot be held responsible for late deliveries or issues with the transport. We will of course always try our best to resolve problems as soon as possible and we have had very few problems with our service providers but when equipment is being shipped distances there is of course a risk. We would always recommend customers picking up from one of our offices so they can check the equipment before the rental. Some items are not suitable for courier delivery; please ask.
You must be present to sign for the equipment. You need to check all equipment on receipt and any problems or missing items should be reported to us immediately and before you use any of the equipment by calling the main office on +35318075759 or if out of hours you can email firstname.lastname@example.org.
Nationwide Deliveries – Overnight deliveries are with Nightline Couriers and cost €25 (ex VAT) for the first item and €10 (ex VAT) for each additional item. Orders must be confirmed and booked in the day prior to pick-up. Delivery is the next day and can be anytime between 9:00 and 17:30. You must be present to sign for the equipment. You need to check all equipment immediately on receipt and any problems or missing items should be reported to us straight away. If it is outside office hours please email email@example.com.
Dublin Area Deliveries
In the Dublin area we use Pony Express. They provide a same day delivery service to most areas in Dublin. The cost per delivery is as follows:
Rentals up to €200 (ex VAT) – €35 (ex VAT) each way
Rentals between €200 (ex VAT) and €300 (ex VAT) – €30 (ex VAT) each way
Rentals over €300 (ex VAT) – €25 (ex VAT) each way
Do I have to pay a booking deposit?
A 10% deposit is required to secure your booking until this is paid it is considered an enquiry only. Someone else may still hire that item and if they pay their deposit first then it is theirs. Deposit amounts are then deducted from your bill upon pick up. Should you need to cancel your booking your deposit will be 100% refunded back to you as long as we can re-rent the equipment or there is at least seven days’ notice.
Do I have to pay a deposit on the equipment?
No you don’t. However for security purposes we require credit card details to be left upon collection of the equipment. The customer is responsible for the equipment while in their pocession and should have adequate insurance in place.
How can I pay for the equipment?
We require a credit card number as security. You may pay with most credit and debit cards (no AMEX), bank transfer or cheque (must be cleared before pick-up).
What are the pick-up / drop-off times for a weekend rental?
Weekend rental covers Saturday and Sunday shooting days. You can collect your items after 3pm on a Friday (possibly earlier by arrangment) and you must return it by 12pm on a Monday.
I have damaged some equipment or is is not working correctly, what must I do?
All equipment is tested and inspected prior to and after each rental however with all complex equipment problems can arise. There is an expectation with professional equipment the user is capable of troubleshooting and problem solving to a competent level, however if the issue cannot be resolved on-set the customer must report it immediately by calling +353 1 8075759 or if it is outside office hours email firstname.lastname@example.org.
You must not use the equipment if there are problems without agreement from Film Equipment Hire; doing so may mean you will be liable for any repairs required.
If I cannot return the equipment on time may I extend my rental?
Yes you may extend the rental duration. Please note that we may need the equipment back to help other renters. Please call us to extend the order ASAP and we will try our best to facilitate you.
Exactly what are the time periods for a day, weekend, week and a month when hiring?
- A daily rate is a full 24 hour period which begins after 15:00 the day before the rental and ends at 12:00 the day after the rental.
- A weekend rate is pick up Friday after 15:00 and return Monday before 12:00 and is equivalent to 1.5 days. This facilitates Saturday/Sunday shoot days.
- A week is a full seven-day period which begins when the item is collected. The item must be returned by that time seven days thereafter.
- A month is a four week period which begins when the item is collected. The item must be returned by that time four weeks thereafter.
Equipment will be inspected and returned into the system. Due to the complex nature of some equipment we may require up to 24 hours to fully check.
If equipment is returned damaged we will send it to the manufacturer for an estimate and either bill you for the repair fee or for the full replacement cost if it can’t be fixed.
Any blown bulbs must be paid for.