Film Equipment Hire FAQs

 

 Where are you located?

You can simply enter ” Film Equipment Hire” into Google Maps.

We are located just off exit 4 on the M1 motorway six minutes from Dublin airport. Take exit 4 and follow the signs for Skerries/Lusk. After about one mile on the left-hand side you will see a Great Gas 24 service station; take a right here and an immediate right into the business park. We are the second row of blue and white units to the left.

GPS Location: 53.496828, -6.1936

I haven’t rented from Film Equipment Hire before what do I need?

You can apply for an account with us by filling out the form located HERE.

 

How do I book equipment?

You can call or email us with your inquiry after which we require a follow-up email detailing the pick-up and return dates and a list of the equipment you require. We will generate a quote from our booking system which will detail the cost and exactly what is in your order along with pick-up times and return times. We provide a detailed list of all the equipment you will be receiving. It is very important you study this carefully to ensure everything you require is on the list. Please do not assume other items will be available or provided. If you do not receive a mail please check your spam/promotions folder and if nothing is there please call us. If you are happy with everything you can accept the quote on-line or send an email to info@filmequipmenthire.com. You will then receive a confirmation email when your order is booked. Until you receive this email your order is not confirmed.

Exactly what are the time periods for a day, weekend, week and a month when hiring?

• A daily rate is a full 24 hour period which begins after 15:00 the day before the rental and ends at 12:00 the day after the rental.
• A weekend rate is pick up Friday after 15:00 and return Monday before 12:00 and is equivalent to 1.5 days. This facilitates Saturday/Sunday shoot days. Weekend rates apply for any weekend day.
• A week is a full seven-day period which begins when the item is collected. The item must be returned by that time seven days thereafter.
• A month is a four week period which begins when the item is collected. The item must be returned by that time four weeks thereafter.

Can you provide insurance?

Unfortunately in Ireland it is not possible to offer insurance on the equipment. You are responsible for the equipment and you must arrange your own insurance. A list of insurance companies can be found here.

What delivery options do you provide?

We are happy to arrange third party delivery for you. In general these are not timed deliveries and times cannot be guaranteed. We make the equipment available the day before your rental starts to allow for pick-up or delivery and to give you the opportunity to check the gear prior to your shoot.

In general deliveries are only to business addresses and is strictly a doorstep service, somebody must be available to receive the goods during business hours.

Although we will always do our best to resolve issues with couriers please understand we arrange this service on a best effort basis and we cannot be responsible for third party companies. If something is time critical the best option is always to pick the equipment up yourself. We usually need 24 hours notice to book a courier. Same day may be possible provided it’s early enough and will depend on the availability of drivers.

Due to the current climate no courier companies can guarantee a next day delivery. We will look at shipping nationwide on a case by case basis.

If the items are shipped you must carefully check the contents of all kits and confirm they match the loading lists provided. If you find something missing you must inform us immediately, failure to do so may mean you will be charged for replacement of missing items.

Note: In general delivery options are not available to first time renters as we need to confirm I.D and proof of address. Exceptions may be made for production companies.

Do I have to pay a booking deposit?

We do not take booking deposits however we ask that orders are not confirmed unless there is some certainty that the shoot is going ahead.  Bookings cancelled less than 48 hours before the pick up date may incur a one day rental cost. We understand shoots can be postponed or cancelled and we always use common sense judgment.

Do I have to pay a deposit on the equipment?

No you don’t. However for security purposes we require credit card details to be left upon collection of the equipment. The customer is responsible for the equipment while in their possession and should have adequate insurance in place.

How can I pay for the equipment?

We require a credit card number as security. You may pay with most credit and debit cards or via bank transfer.

What are the pick-up / drop-off times for a weekend rental?

Weekend rental covers Saturday and Sunday shooting days. You can collect your items after 3pm on a Friday (possibly earlier by arrangement) and you must return it by 12pm on a Monday.

I have damaged some equipment or is is not working correctly, what must I do?

All equipment is tested and inspected prior to and after each rental however with all complex equipment problems can arise. There is an expectation with professional equipment the user is capable of troubleshooting and problem solving to a competent level, however if the issue cannot be resolved on-set the customer must report it immediately by calling  +353 1 8075759 or if it is outside office hours email support@filmequipmenthire.com.

You must not use the equipment if there are problems without agreement from Film Equipment Hire; doing so may mean you will be liable for any repairs required.

If I cannot return the equipment on time may I extend my rental?
Yes you may extend the rental duration. Please note that we may need the equipment back to help other renters. Please call us to extend the order ASAP and we will try our best to facilitate you.

Upon return:
Equipment will be inspected and returned into the system. Due to the complex nature of some equipment we may require up to 48 hours to fully check.
If equipment is returned damaged we will send it to the manufacturer for an estimate and either bill you for the repair fee or for the full replacement cost if it can’t be fixed.
Any blown bulbs must be paid for.